Delivery

Delivery times

Packages are generally dispatched within 24-48 hours after receipt of payment and are shipped via Colissimo with tracking and drop-off without signature. Delivery times are as follows:

- Metropolitan France: 48h

- Overseas and International: 4 to 8 working days

Where do you deliver?

We deliver worldwide.

How much does delivery cost?

Delivery charges vary according to the weight of the parcel and the country of destination, based on the Colissimo rates set by La Poste.

Delivery problems

Once your parcel has been picked up by the carrier (La Poste), it is under their responsibility.

In the event of a delivery problem, please contact La Poste with your Colissimo number and proof of identity.

To make a claim, you can visit your post office, call 3634 or make a claim online by clicking here.

Your tracking number has been sent to the email address you provided when you placed your order. If you cannot find it, please contact us by email at [email protected].

Exchange and refund

Our exchange and refund guarantee lasts 14 days and begins as soon as we receive your package. It covers only physical products sold on our website, not online training courses.

This guarantee covers the receipt of products that do not correspond to your order, and the receipt of broken/damaged tools. If this is the case, please contact us by email at [email protected].

Customs fees

Depending on your place of residence (International, Overseas, etc...) you may be asked to pay customs duties by the carrier, which are neither beyond our control nor refundable. 

Additional order charges

Some banks charge additional fees for online purchases. These cases are rare and are often attributed to foreign banks and destinations.

Varying from a few cents to 5€, these charges are proportional to the amount of your order and are beyond our control. When you place an order on our site, we only receive the amount indicated at the time of payment. If you notice an additional charge corresponding to your purchase on our site, please contact your bank.